From the moment Lottie answered the phone, to the time that Brian showed up to inspect our future home, it was a wonderful experience. I have bought and sold several homes, this has by far been the best. Lottie and Brian worked fast to get this done and were so nice and professional the entire time. Brian even went out of his way to explain how things worked (as we have never had a septic before)... I would HIGHLY recommend this company!!!